Open the game and disconnect it from Facebook or the King account ( My Account > Log Out).Once you have checked that, please follow these simple steps: Check if you have the latest software on your device.Download the latest version of Facebook and of the game from your device's app store.Simply click “Renew Access” to reactivate the app’s permissions, and you’ll be all set! Remember, you'll have to do this every 90 days.ģ.- Lastly, if you still encounter problems, try the following suggestions: If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game. Just check which apps are active, expired, or have been removed from your account. Restart the game and your progress should be right back where you left it.Ģ.- Check whether your privacy settings have 'expired'.Click on the blue button with the Facebook symbol to access your saved game.Open your Facebook app and log in as normal.Connect to the same Facebook account as the one you saved your game to, especially if you share your device or have two Facebook accounts. If you’re struggling with game freezes while you’re playing Candy Crush Saga, use the steps above to update your game and your Facebook app for smoother play.There could be a number of reasons why you're unable to save your game on Facebook, and most of them can be easily solved.ġ. To reinstall, go to the iTunes App Store and download the app again. Simply enter the Google Play Store and re-download the Facebook app when you’re ready.Ĭlick and hold the Facebook app icon if you’re using an iPhone or an iPad. Click on Facebook and then click on Uninstall. If you’re using an Android phone, go to Settings and open the application manager. Try uninstalling and then re-installing the Facebook app if your game is still freezing up. Just open the Facebook app, click on the navigation menu, and scroll to the Apps section. Reconnect with the game via Facebook at least once every day if you are still having trouble with game freezes. Apple will alert you if there are updates to your Candy Crush Saga game that are available to download. Go to the Apple App Store and make sure you have the latest version of the game downloaded.
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